Questions and answers
The short answers
- What is Ligurian?
- Ligurian is a data security platform for MSPs and the businesses they look after. It finds sensitive information across Microsoft 365, laptops, cloud storage and AI tools, stops it going where it shouldn't, shows what AI tools and agents can reach, and flags risky access, all from one place.
- Who is Ligurian for?
- Managed service providers (MSPs) looking after many customers, the distributors who supply them, and the Australian businesses they serve. It's designed for Microsoft 365 Business Premium tenants of up to 300 seats and E3 tenants of up to 1,500.
- Is Ligurian available now?
- Not yet. Ligurian is in development and is being built with a small group of MSPs. You can join the waitlist at ligurian.ai/waitlist and we'll be in touch when pilot places open.
- Does Ligurian store our data?
- No. Ligurian never keeps the content of your files, mail or traffic. It keeps the facts about your data, such as what it is, where it lives, who can reach it and what happened to it. Snippets and evidence are written to storage you own.
- Where is Ligurian hosted?
- In Australia. The platform runs in AWS Sydney with backups in Melbourne, and when Ligurian uses AI, it runs in Australia too.
- Is customer data used to train AI?
- No. Customer data is never used to train AI models.
- Does Ligurian use AI?
- Yes. AI summarises and ranks incidents, drafts rules, access changes and fixes for you to approve, and helps each customer start with recommended policies. Nothing changes without the level of approval you've set, and every automated action is logged.
- Can Ligurian see what AI agents can access?
- Yes. Ligurian is built to keep a register of the AI agents in a customer's environment, who owns them and what they can reach, to show what Microsoft 365 Copilot can see, and to coach people before they paste sensitive data into tools like ChatGPT and Claude.
- Does Ligurian only understand Australian data?
- No. It recognises the personal, financial, health and confidential business information any organisation holds. Australian identifiers such as tax file numbers, ABNs and Medicare numbers get extra depth, because generic tools often handle them badly.
- Do we need Microsoft 365 E5?
- No. Ligurian is built for Microsoft 365 Business Premium and nothing depends on E5.
- Does Ligurian route our traffic through a proxy?
- No. Protection uses Microsoft 365's and your cloud's own controls, a browser extension and a light Windows agent. Your traffic isn't routed through Ligurian.
- Which compliance frameworks does Ligurian help with?
- The Privacy Act and Notifiable Data Breaches scheme, ISO/IEC 27001, APRA CPS 234, PCI DSS and the handling of health information. It also complements the ASD Essential Eight by covering the data layer the Eight doesn't. See ligurian.ai/compliance.
- Does Ligurian work with our PSA and RMM?
- Yes. Findings become tickets in your PSA, starting with HaloPSA, ConnectWise and Autotask, and the Windows agent rolls out through your RMM. Native RMM packages come next.
- How much does Ligurian cost?
- Prices will be published when pilot places open. Billing is per customer, through a distributor, the MSP or direct, and is designed so that shuffling users between seats doesn't change the bill.
- Why is it called Ligurian?
- After the Ligurian bees of Kangaroo Island, protected since 1885. A bee that finds something worth knowing flies home and tells the hive exactly where it is. That's the job.
Be first in the hive
We're building Ligurian with a small group of MSPs.